Service & Support

With over a decade of excellence in the skincare and wellness technology industry, we are dedicated to providing you with unparalleled support for our comprehensive range of products, including Red Light Therapy Beds, Panels, Tanning Beds & Booths, Oxygen Facial Machines, and Skin Analyzers. Our experienced customer service team is equipped to assist you with product inquiries, service requests, and support. Contact us today to experience our commitment to customer satisfaction.

Troubleshooting

Red Light Therapy Bed

  • -Ensure the device is connected to a power source and the outlet is operational.
  • -Check if the power switch is turned on.
  • -Confirm that the timer is set correctly.

Red Light Panel

  • -Verify that the LEDs are functioning. If some LEDs do not light up, refer to the manual for LED replacement.
  • -Ensure the panel is hanging/mounted correctly and securely.
  • -Check for any loose connections.

Tanning Bed & Booth

  • -Confirm the bed/booth is plugged in and the room's power supply is sufficient for the unit's requirements.
  • -Check that all bulbs are intact and seated properly.
  • -Inspect the fans and filters for any blockages or dust accumulation.

Oxygen Facial Machine

  • -Make sure the machine is filled with the correct concentration of oxygenated water.
  • -Ensure all tubes and connectors are securely fastened.
  • -Check for any kinks in the tubing that could restrict airflow.

Skin Analyzer

  • -Ensure the device's software is up to date.
  • -Clean the camera lens for a clear view.
  • -Check that the device is calibrated according to the instructions in the manual.

FAQs

  1. How do I know when it's time to service my Red Light Therapy Bed?
    Regular maintenance is recommended every six months. If you notice any changes in performance before then, please contact us for a service check.

  2. Are the wavelengths used in your Red Light Panels FDA-approved?
    Yes, our Red Light Panels use FDA-approved wavelengths that are considered safe and effective for skin therapy.

  3. What should I do if a bulb in my Tanning Bed burns out?
    Please refer to the user manual for specific bulb replacement instructions or contact us for assistance.

  4. How often should I clean the filters on my Oxygen Facial Machine?
    We recommend cleaning the filters every 30 days of use to ensure optimal performance.

  5. Can I export the data from the Skin Analyzer for my clients?
    Yes, our Skin Analyzer has the capability to export client data for your records and further analysis.

  6. What is the best way to clean the acrylics on the Tanning Bed?
    Use a mild, non-abrasive cleaner designated for acrylic surfaces and avoid any cleaners containing alcohol or ammonia.

  7. Is there a maximum daily usage recommended for the Red Light Therapy Devices?
    We suggest following the recommended usage guidelines in the product manual, typically not exceeding 20 minutes per session.

  8. How can I ensure even tanning in the Tanning Booth?
    Rotate your position as instructed by the booth's guide and follow the recommended exposure times.

  9. Can I use regular water in the Oxygen Facial Machine?
    No, you should use the specially formulated oxygenated solution provided for the machine to prevent damage and ensure safety.

  10. Is the Red Light Panel safe to use around my eyes?
    Yes, the panel is safe for use around the eyes, but we recommend wearing the provided eye protection during treatment for comfort.

Warranty

All Zhengzhou Magique Huaer Biotechnology products are warranted to be free from defects in materials and workmanship under normal use for a period of [ 2 years ] from the date of purchase. If your product does not function as warranted during this period, you may return it for repair or replacement.

To file a warranty claim:

  1. 1.Contact our Customer Service to initiate a claim and receive a Return Merchandise Authorization (RMA) number.
  2. 2.Provide proof of purchase and a brief description of the defect.
  3. 3.Ship the product to the service center as directed, with the RMA number clearly marked on the package.